What is the holiday reservation policy?

Over the years, as the Palace clientele has grown, one thing remains the same: your dogs are like family to us here at the Palace. And we're striving to make each dog's stay enjoyable.

In order to provide the best environment for the dogs and the holiday staff, we have set up some "holiday criteria" that we hope will help people understand how we select dogs for the holidays. Dogs who are selected eat well, get along well with others, and are quiet.

During the high-volume holiday times at the Palace, staff are here caring for dogs instead of being with family and friends. A group of dogs usually settles in and stays for a week or so at a time, and we're hoping to have a group of dogs that are relatively quiet, play well together, and eat well--a nice experience for all!

We will take names for the holidays (Spring Break, Thanksgiving, and Christmas), choose dogs from that list that meet the criteria, and let people know at least 2 months in advance if their dog (or dogs) has a reservation for whichever holiday. For example, for Spring Break in March we will let you know by mid-January--at the latest--if your dog has a reservation or not. We will honor any reservations made prior to the implementation of the Holiday List.

We're trying to make this as simple and straightforward as possible, but if you have any questions let us know. Hopefully the take-home report you receive when you pick up your dog will help shed light on your dog's behavior while he's here at the Palace, and help you better understand the decisions we make.